Silvana Kreyen

Every touchpoint in a customer's interaction links to create an overall impression of an organisation. Each equally as important as the next, and all providing an opportunity to evaluate, enhance or improve. 

 

• What was the customer's impression in the lead up to contact being made?

• How about their very first interaction and those that followed? Were their expectations met and did the organisation have streamlined processes in place to support a high quality customer journey?

• And after the contract is signed, problem resolved or service provided, is there an opportunity to improve? 

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I have worked for a small selection of strata management businesses across Perth over 20 years, as well as a specialised strata insurance underwriting company (Cert IV in Strata Community Management completed in 2021). More recently I have held Public Relations and Marketing positions with Department of Education. Vastly different on the surface, but sharing in the approach of who needs what, and how this can best be done.

 

A commitment to offering an all encompassing quality experience for customers has led me to become involved in the development and production of printed and online materials to support successful marketing and brand management, including maintenance and updating of websites and social media.